Why can't I upload photos and/or documents?

 

*Note: Please ensure you follow the following troubleshooting steps in the order listed below.

 

1. How big are the files you are trying to upload?

• Photos: max 5MB in file size and the minimum dimensions of that photo are no smaller than 800px wide x 600px high.
• Documents: max 5MB in file size

 

2. Is there an error message appearing?

• Record the error message and send an email to  Agentbox Support at support@agentbox.com.au including the error message.

 

3.   Do you have adobe flash installed on your computer?

• To check go to Tools
• Click Add Ons
• Click Plug Ins
• Search for Shockwave Flash  
• If Shockwave Flash is not visible, please go to http://get.adobe.com/flashplayer/ to download Adobe Flash Player. This program is required for features such as image uploads.

 

4.   Where is the file located?

• If the file is located on an external server this may cause issues.
• Please save the photo onto the desktop to test if this is the cause.

 

5. What is the file type?

• Save as a JPEG file with the extension .jpg

6. Is this happening to anyone else in your office? Are you able to upload the same photos from another computer in your office?

• YES - This may be due to a slow Upload Speed

To check, please follow the instructions below:

1. Go to www.speedtest.net and press Begin Test.

2. Once the test is completed you will be shown your average Download and Upload Speed.

3. Agentbox recommends a minimum Upload speed of 1mb/s.

• NO - Please contact your IT support to investigate why this is only affecting your computer.

*Note: You may experience an issue during an upload. If this occurs simply click on Refresh Here which will take you back to the Property Resources tab.

 

7. If you still cannot upload photos please send an email to  Agentbox Support at support@agentbox.com.au

 

*Note: Ensure to explain all the steps you have followed to help Agentbox Support staff resolve your issue quickly.