Mobile App: Leads

Accessing and Filtering Leads 

1. Leads can be accessed from the More screen.

2. Users can see a list of all of their leads by date, by default all leads will show, and filters can be applied to view leads based on the agents individual preference.

• Filter by lead status: outstanding, exception or converted

• Filter by lead type: sale or lease

• Filter by property category: residential, commercial, rural, business, holiday

3. Tap through to a lead to view more information and to manage leads.

Manage My Leads - Exceptions 

Users will only be able to view Leads where they are explicitly assigned to a listing.  For those working within a team, they will be required to be assigned to the listing to view leads assigned to a team member.

If ‘delete lead’s' is ticked on their profile they will be able to delete leads.

Users will be able to view and delete exceptions (if relevant permissions allow). 

Example of an exception: Missing Surname. Tap through to view Lead details, update missing surname plus convert the Lead ensuring only quality data is added to your database. 

Manage my Leads - Outstanding 

Users will be able to tap on an ‘outstanding’ lead to view the following:

• Date received

• Enquiry Source

• Contact Name

• Listing - tap through to listing available

• Comment

Upon review, users can proceed to convert the lead or delete it if required.

Converting & deleting leads display a pop-up message to confirm or cancel the action.

Manage my Leads - Converted

Once a lead is converted, users will be able to complete the following:

• View Contact - tap through to contact available. 

• View listing - tap through to listing available. 

• Utilise communication tools: send SMS, send email and log a phone call.