Portal Logs
*Note: Permissions may apply.
Here you can check the portal logs for (supported portals only) to see if there have been any errors.
1. Click My Office from the main menu.
2. Click the Edit Details button on the Left Panel.
3. Click the Portal Logs tab and select the portal from the Portal drop down menu to view the feed. You can click on the feed for more information.
If you are experiencing an issue and have checked the portal logs and found there is no issue recorded please contact lodge a Support Ticket and one of our Support team members will investigate your issue. Please allow a minimum of 1 hour for the feed to be sent and only lodge your Support Ticket if 4 hours or more have passed.
Alternatively, you can also access the portal logs by clicking on your name in the top right-hand corner and select Check Portal Logs from the drop-down.
You can also check the portal feed logs (supported portals only) directly from the listing by clicking the portal feed action icon 
at the top of the property card. If there is an error message, make the required corrections to the property and hit save to resend to the portal.
If you have checked the portal logs and found there is no issue recorded please contact support@agentbox.com.au who will investigate this issue for you. Please allow a minimum of 1 hour for the feed to be sent and only call/email support if 4 hours or more have passed.
Changing property status
Agentbox is limited to what can be sent to the various portals regarding a property status. The status flow in Agentbox works as follows and it is important for both reporting and advertising that you update the data correctly.
Available - Listing will be advertised on your website and portals as Available.
Under Contract - Listing advertised on your website and portals as Under Contract (terminology is customisable on your website).
Exchanged, Conditional - Property advertised on your website and portals as Under Contract or Exchanged (terminology is customisable on your website).
Exchanged, Unconditional - Property advertised on your website and portals as Sold - using the Exchanged date as the ‘sold date’.
Sold/Settled - Property remains advertised on your website and portals as SOLD.