You will need to firstly locate the transaction record via the following methods:
- Through the receipt or payment history tables which appear below the New Receipt/New Payment input forms
- Through the receipt or payment history tables which appear on the Receipt/Payment tab inside a listing / ledger record below the New Receipt/New Payment input forms
- Through Search Transactions
In this tutorial we will use Search Transactions to locate a receipt for reversal.
1. Click Transactions, Search Transactions and select Receipt (or Payments if you will be reversing a payment)
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2. Enter the search criteria to locate the transaction and click Search
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3. Click the Edit Icon 
next to the transaction you would like to reverse
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4. Click on the Reverse 
button that appears above the transaction list
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5. Enter the reversal date & a reason for the reversal and click Reverse .
If the Reverse button does not appear, the transaction cannot be reversed due to one of the reasons specified on the Reversing Transactions page.