View Portal Logs
Option 1. When this icon appears in the top right corner of Agentbox .png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8xMTEyOC8xNDIwNS9ja2ZpbmRlci9pbWFnZXMvRVJST1IoMSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzUxNjU0MDg3fX19XX0_&Signature=Il-Qul0vZUklcH-qKFcIZX4rMnKn4YGE-mnLZSQDk~OE9KjmgSMlPW4aK2G1XOtd~wkBe9DJ1R6x2nWMpx~SLPxllc5ikBhxdaAAhGAuLRJJknR2lZT~5HPQMSpOwJJeMW9990tols-gOPxTAZybqiyzERd8Jbs44j2huDU0xHuoPlDp2KIBarHpSZR5wa4r8U7SuPUY4Vq8hWndz8CXZEaRSXJHZVRw9HYGyrUKvMiOYK~9zuUUkMqSwwmg4EmpV7t6y4kvQJe2RzkgQ0n51r6xGplpK-hBtJIQwYSCHBpcY9hSXMtXuv9a96bHK4RhzNr57czxhDG-Ek9XEpLX9w__&Key-Pair-Id=K2TK3EG287XSFC){kind=small}
select to view a summary of the portal error message per property that we are receiving from realestate.com.au or domain.com.au only.
Option 2. You can check the portal feed logs (supported portals only) for a property by clicking the portal feed action icon 
at the top of the property card. If there is an error message, make the required corrections to the property and hit save to resend to the portal.
3. From My Office.
Note: If you have checked the portal logs and found there is no issue recorded please contact support@agentbox.com.au who will investigate this issue for you. Please allow a minimum of 1 hour for the feed to be sent and only call/email support if 4 hours or more have passed.
Changing a property status
Agentbox is limited to what can be sent to the various portals regarding a property status. The status flow in Agentbox works as follows and it is important for both reporting and advertising that you update the data correctly.
Available: Property advertised on your website and portals as available.
Under Contract: Property advertised on your website and portals as under contract (The terminology is customisable on your website).
Exchanged Conditional: Property advertised on your website and portals as under contract or exchanged (The terminology is customisable on your website).
Exchanged Unconditional: Property advertised on your website and portals as SOLD, using the Exchanged date as the ‘sold date’.
Sold/Settled: Property remains advertised on your website and portals as SOLD.