Master Users have the ability to specify a custom email template for use via the ‘Email Contract/Documents’ to prospective buyers function in both the CRM and Agentbox App. Selected documents will still be included as links within the email body rather than physical email attachments to ensure large files are not rejected by recipient email servers and to facilitate link/click tracking in email reports.

 

The email template (General|Property Contract/Documents) will be assigned as the default, however a master user can edit this template or assign a custom template via System Configuration.

 

Email templates must include the  ‘Property Documents’ {$prop_document_list} merge field which can only be used via the ‘Email Contract/Documents’ workflow. For instructions on how to edit email templates, see our Delete/Edit Email Template article. 

 

Master users can set the default template via system configuration - see instructions below.